Cancellation policy
Subscription and cancellation policy
Purchase options
One-time purchase: you pay once, with no automatic repeat orders.
Subscription: your product is delivered again automatically, at the delivery frequency and price shown on the product page and in the checkout before you pay. The checkout also shows the amount of future payments.
How is a subscription paid?
Subscriptions can only be paid with a payment method that supports recurring payments, such as credit or debit card, PayPal, Apple Pay or Google Pay (depending on what the checkout shows). Each delivery is charged automatically to the method you chose. Local payment methods such as iDEAL are not available for subscriptions.
Managing your subscription
From your customer account on try-kindo.com you can skip a delivery, pause, change the frequency or address, update your payment method or cancel at any time. You can also email support@try-kindo.com.
Cancelling
- From your customer account: click "Cancel subscription"; it takes effect immediately.
- By email: send your order number or account email to support@try-kindo.com; we process it within one business day.
- By phone: +1 (862) 276-3773, Monday to Friday 09:00 – 17:00 (CET).
After cancelling, no further orders or payments are made and you'll receive a confirmation email. There are no cancellation fees and no minimum term.
Cooling-off period
You have a 14-day legal cooling-off period from the first delivery, under the terms of our Refund policy.
Cancellation by KINDO
We may end a subscription in case of repeated failed payments, an unreachable address, suspected fraud or unforeseen supply problems. You'll always receive an email beforehand and, where applicable, a full refund.
Contact
support@try-kindo.com · +1 (862) 276-3773
ML2122 STUDIO LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States
