Shipping policy

Shipping policy

1. Where we ship

We ship to the countries of the European Union and to the United States, Canada, the United Kingdom, Australia and New Zealand. The countries you can currently order to are shown in the checkout when you select your country.

2. Shipping costs

Shipping is free on every order, subscriptions included. Any costs are always shown in the checkout before you pay.

3. Processing

You'll receive an order confirmation right away. We process your order within 1 to 3 business days and then email you your tracking link.

4. Delivery time

Our products ship from our international fulfilment centre. Expected delivery is 15 to 20 days after your order. For destinations outside the EU, customs clearance may add a few days. Delivery times are indicative; the final delivery is made by the local postal service or carrier in your country.

5. Tracking

During international transit, tracking sometimes doesn't update for a few days: this is normal. No shipping confirmation within 5 business days? Check your spam folder or email us at support@try-kindo.com.

6. Not at home

If you're not home, the carrier may leave the parcel with a neighbour, take it to a nearby pickup point or try again. Your tracking or the carrier's notice tells you where to collect it. If a parcel isn't collected, the carrier may return it; in that case contact us and we'll find a solution together.

7. Changing or cancelling an order

Wrong address or want to cancel? Email us as soon as possible at support@try-kindo.com with your order number. As long as the order hasn't shipped, we'll update or cancel it free of charge and refund the full amount. Once shipped, your right of withdrawal applies (see our Refund policy).

8. Damaged, lost or not received

Damaged: send us photos of the packaging and contents with your order number within 48 hours; you'll get a free replacement or a refund.
Marked "delivered" but not received: check with housemates and neighbours and contact us within 7 days; we'll open an investigation with the carrier.
Stuck in transit: if 20 days have passed without delivery, contact us for a replacement parcel or a suitable solution.

9. Subscriptions

Subscription deliveries ship automatically and free of charge at the frequency you chose at purchase. See our Subscription and cancellation policy.

10. Contact and seller

support@try-kindo.com · +1 (862) 276-3773 · Monday to Friday, 09:00 – 17:00 (CET)
ML2122 STUDIO LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States